Those who have been forgotten and ignored need to be heard. So effective lines of communication are needed which means don't hide behind technology and expect everyone to be connected to the grid (internet). assist people who have not got the resources to connect to the grid and support them but don't alienate those that have no technology or ability/desirer to use it! ensure there are access hubs close to peoples homes.
Start a strategy to use technology to dynamically monitor people who have long term/life long conditions that puts them in danger of requiring clinical assistance, help them to help themselves in that process don't tell assist!